Returns, Refunds and Cancellation Policy.
We are here to help however we can, that's why we have introduced our OLPRO 30 day no quibble return policy. This policy gives you a 30 day grace period to return your order. This policy covers you for items which you may no longer want, as well as anything you may not be happy with - Any items which you do wish to return will be at your own cost unless they arrived with a manufacturer's default.
We offer a 30 day no quibble return policy, which is a further 16 days than the regulations for distance selling allow so hopefully give you enough time to decide whether the product is right for you. If you buy something that you, then, no longer want when you receive it, you can return it to us at your own cost.
Only send us products back purchased direct from OLPRO LTD. If you have purchased the product from a retailer then please return the good to them in line with your original purchase and their own returns procedures.
To be eligible for a return, the item should be unused, in its original packaging and in a re-sellable condition. If we receive the product and it does not meet this criteria, a 10% handling fee will be charged. On receiving the product back we will refund payment within 14 days.
If you receive your product damaged please email us at email@example.com straight away, including a photograph if possible, and we will arrange for the product to be returned. Or you can contact us on our live chat (Mon* - Fri 9-5pm) *Excludes Bank Holidays.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days,
If the return is rejected we will send the product back to you in the condition they arrived.
**PLEASE NOTE- We are unable to accept items that are heavily soiled or wet. This is down to Health & Hygiene reasons. If the product is received back in this state, it will be returned to you for you to return later on when dry at your own cost*
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Cancelling an Order
We ship all orders within 2 days so if you wish to cancel an order you must tell us within 12 hours of ordering and even then we cannot guarantee that the product will not have been shipped. We ship all orders within 2 days so if you wish to cancel an order you must tell us within 12 hours of ordering and even then we cannot guarantee that the product will not have been shipped. If your product has been shipped, you will need to return the product at your own cost if you no longer require - this is in line with our return policy.